Remote tech support is a method of troubleshooting software and some hardware related problems via remote support software. Generally, only software can be “repaired” remotely using remote tech support. A computer with a broken hardware component such as a motherboard or hard disk can in some cases be diagnosed, but must be repaired in person. We use software that allows the technician to access the client’s computer via the Internet. With the user’s permission, we can take control of the client’s mouse and keyboard, transfer various diagnostic, patches, and repair applications to the client’s desktop, run scans, install antivirus programs, etc. We can even reboot the PC and reconnect remotely to continue working without the user assist or attendance.
Common repairs available with online computer support providers are computer viruses and spyware removal, computer optimization, registry repair, device driver issues, Web related issues, and Windows security updates.
Beyond repairs Remote tech support can be used for installing new software and hardware such as printers, webcams etc.
- Control your desktop over the web. As long as you can get to the web, we can quickly and easily control your computer as if we were sitting right in front of it.
- Remotely start a sleeping computer On LAN. Wake a computer from sleep mode. This feature makes it easy for us to provide unattended remote support.
- The same encryption used by online banks. Computers are secure with 256-bit SSL encryption for all connections.
- File transfers. We can easily and securely transfer large files to your computer such as patches and updates. This saves you the trouble of having to search and download files your self.
- Device Inventory We can take inventory of all device on your network and provide a report of hardware, software etc.